Dispatch
Send
We always do our utmost to package and ship your order within 48 hours on weekdays. The products are carefully selected and packed in a protective envelope or letterbox-sized box. The order is then submitted to PostNL, which means that if you've received the shipping confirmation email and your mailbox hasn't opened yet, your order can be delivered by PostNL the next day (within the Netherlands) on delivery days. If you order on Saturday or Sunday, your order will likely arrive on Tuesday!
Unfortunately, you can't pick up your order from us. We only ship orders. We hope to be able to do this in the future!
Postage costs
Within the Netherlands
Our shipping costs are always €3.95, regardless of the size and weight of your order. Orders over €30 are free. Orders are always shipped with Track & Trace. You'll receive the Track & Trace link as soon as your order is ready for shipment.
Belgium
Shipping to Belgium is €7.50. There's a minimum order of €25 . We always ship with Track & Trace. Shipping is free for orders over €100. According to PostNL, delivery time to Belgium is 2-7 days.
Germany
Shipping to Germany is €8.50. There's a minimum order of €25 . We always ship with Track & Trace. Shipping is free for orders over €100. According to PostNL, delivery time to Germany is 2-7 days.
Czech Republic
Shipping to the Czech Republic is €14. There's a minimum order of €25 . We always ship with Track & Trace. Shipping is free for orders over €100. According to DHL, delivery time to the Czech Republic is 2-7 days.
Sweden
Shipping to Sweden is €8.50. There's a minimum order of €25 . We always ship with Track & Trace. Shipping is free for orders over €100. According to PostNL, delivery time to Sweden is 2-7 days.
Returns
You have a 14-day cooling-off period after receiving a product. If you are dissatisfied with your purchase within this period, you can return it to us without having to pay for it yourself. You will only pay the shipping costs for returning the products in question. Please send us an email at that time so we are aware of your return. If you have already made a payment, the amount you paid will be refunded to your account as soon as we receive the returned product in good order. It usually takes 2 to 5 business days for the money to appear in your account.