General terms and conditions

Article 1 – Webshop

1.1. The webshop is registered with the Chamber of Commerce. You can find our Chamber of Commerce number and contact details on our website.

1.2. We never provide your personal data to third parties.

1.3. We strive to provide you with excellent service at all times. If you have any questions about purchasing a product, we are happy to help.

Article 2 - Reflection period

2.1. You have a 14-day cooling-off period after purchasing a product. If you are dissatisfied with your purchase within this period, you can return the product to us without having to pay for it yourself. You only pay the shipping costs for returning the product in question. Once we have received the item in good order, the purchase amount will be refunded to your account.

Article 3 - The Agreement

3.1. The agreement between the online store and the customer is final when the customer has agreed to the terms and conditions and has made payment. After the 14-day cooling-off period has expired and the online store has received payment, the customer becomes the owner of the product in question.

3.2. The agreement was concluded electronically by completing the required fields and agreeing to the terms and conditions.

3.3. After you make a purchase, you will receive a written confirmation of your purchase by email. This confirmation will state the product you purchased, the cost, and where you can submit any complaints or comments.

Article 4 - The price

4.1. All product prices shown include VAT. Shipping costs will be displayed once you add the product to your shopping cart and proceed to the checkout page.

4.2. The price listed for the product on the website cannot change during your purchase. You pay the amount shown on the product, which is also confirmed to you, if you electronically agree to the purchase. The purchase price will be stated again in that confirmation.

4.3. If you purchase a product during a period when no promotion is active, you will not be eligible for a discount afterwards.

Article 5 - Complaints and warranty

5.1. Complaints about the product must be submitted to us in writing (via email or Instagram). Please describe your complaint as specifically as possible. If it is within our power, we will resolve the problem for you ourselves.

5.2. Complaints are usually handled within 14 days. Complaints are always handled in writing. We strive to provide you with excellent service at all times.

Article 6 – Delivery time & shipping

6.1. We aim to ship your order within 48 hours. It will then normally be delivered to you by PostNL within 1 to 2 business days (within the Netherlands).

6.2. The order will be shipped by PostNL. If you receive your order and it is damaged, or if you do not receive it at all, we will work with you to find a suitable solution.

6.3 You are responsible for providing the correct address information. We will ship your order to the address you provide and cannot verify its accuracy. However, we will contact you if, for example, you have not provided a house number. In that case, we will wait to ship your order until you have provided us with a complete address.

6.4. We charge €3.95 shipping per order within the Netherlands and €7.50 to Belgium. This covers administration, packaging, and shipping costs. For orders over €30.00 No shipping costs are charged. For orders over €100 in Belgium, this applies.

Article 7 – Size and color differences

7.1. We try to photograph the colors of the beads as accurately as possible. However, it is possible that a color does not exactly match the actual color. If there is a significant color difference, this will be noted in the description.

7.2. Products are not shown in actual size. The bead size will always be stated in the description. Some variation is also possible.

7.3. These minor differences in size and color do not entitle you to return the product.

If you agree to the Terms and Conditions, please check the box. Without checking the box, no agreement can be reached. We sincerely hope you enjoy your purchase! If you have any questions, please feel free to contact us.

All images on the Little Bead Shop website are copyrighted. Reproduction of these images is prohibited without written permission.