General terms and conditions

Article 1 – Webshop

1.1. The webshop is registered with the Chamber of Commerce. You can find our Chamber of Commerce number on our website. You will also find our contact details there.

1.2. We never provide your personal data to third parties.

1.3. We strive to provide you with excellent service at all times. If you have any doubts about purchasing a product, we are happy to assist you.

Article 2 - Cooling-off period

2.1. You have a 14-day cooling-off period after purchasing a specific product. Should you be dissatisfied with your purchase within this period, you may return the product to us without having to pay for the product itself. You only pay the shipping costs for returning the relevant product. Once we have received the item in good order, the purchase amount will be refunded to your account number.

Article 3 - The agreement

3.1. The agreement between the webshop and the customer is final when the customer has indicated their agreement to the general terms and conditions and has completed the payment. After the 14-day cooling-off period has expired and the payment has been received by the webshop, the customer has become the owner of the product in question.

3.2. The agreement has been concluded electronically by filling in the necessary fields and agreeing to the general terms and conditions.

3.3. After you have proceeded to purchase, you will receive written confirmation of your purchase from us via email. This will state the product you have purchased, its cost, and where you can go with any complaints or comments.

Article 4 - The price

4.1. All listed product prices include VAT. The costs that must be paid for shipping the product will become visible once you have added the product to your shopping cart and proceed to the Checkout page.

4.2. The price stated for the product on the website cannot change during your purchase. You pay the amount visible with the product, which is also confirmed to you if you agree to the purchase electronically. The purchase price is stated again therein.

4.3. If you buy a product during a period when no promotion applies, you are not eligible for a discount afterwards.

Article 5 - Complaints and warranty

5.1. Complaints about the product must be reported to us in writing (via email or Instagram). Describe your complaint as specifically as possible. If it is within our capabilities, we will resolve the problem for you ourselves.

5.2. Complaints are generally handled by us within 14 days. The handling of a complaint is always done in writing. We wish to provide you with excellent service at all times.

Article 6 – Delivery time & shipping

6.1. We strive to post your order within 48 hours. After that, it will normally be delivered to you by PostNL within 1 to 2 working days (within the Netherlands).

6.2. The order is transported by PostNL. If you receive your order and it is damaged, or if you do not receive your order at all, we will work with you to find a suitable solution.

6.3 You are responsible for providing the correct address details. We send your order to the address you provided and cannot verify if these details are correct. However, we will contact you if, for example, you have not entered a house number. We will then wait to ship until you have provided us with a complete address.

6.4. We charge €3.95 shipping costs per order within the Netherlands and €7.50 to Belgium. This covers administrative costs, packaging costs, and shipping costs. For orders of €20.00, no shipping costs are charged. For Belgium, this applies to orders over €100.

Article 7 – Size and color differences

7.1. We try to photograph the colors of the beads as accurately as possible for you. However, it may occur that a color does not exactly match the actual color. If there is a significant color difference, this will be stated in the description.

7.2. The products are not shown at actual size. The size of the bead will always be in the description. Minor deviations may also occur here.

7.3. These small differences in size and color do not give you the right to return the product.

If you agree to the General Terms and Conditions, we kindly request you to tick the box. Without ticking the box, no agreement can be established. Of course, we sincerely hope you enjoy your purchase! If you have any further questions, please feel free to contact us.

All images on the Little Bead Shop site are protected by copyright. Reproduction of these images is not permitted without written consent.